Forgot User Name If you have forgotten your username, you should contact the AOIVS Help Desk for further assistance. Please refer to the list below if you are unsure what your user name is- User Type User Name Insurance Company Account NAIC Number Insurance Company Sub User Your Email Address Arkansas Insurance Agent Producer License Number assigned by AID Arkansas State/Court Users Your Email Address   Forgot/Expired Password   If you have forgotten your password, your password has expired, or your password is not working for some other reason - then you can request a new password. To begin, please provide your Web User Name below.   Web User Name: *   If you do not remember the answer to the Secret Question, you should contact the AOIVS Help Desk for further assistance.